In our effort to improve your customer service experience, we’re launching powerful new benefits designed to offer more control of your account and your bill, online and with our new 爱游戏首页电子应用程序.
Better Account Management Is Here
满足新的 管理我的账户 — with an improved dashboard that makes managing your service and paying your bill even easier – from any device, 任何时候, 无论你在哪里.
Our new dashboard features Smart Energy Tools like:
- 邻居比较 – Compare your usage to similar households.
- 数据浏览器 –Visualize and explore your energy use trends and costs.
- 家庭能源分析 - An interactive tool to help you better understand how you use energy.
- 比尔的比较 – Compare your current bill to the previous month’s bill and to a corresponding bill from the same time period the previous year
- 智能能源技巧 – Get customized energy saving tips based on your household usage.
Additionally, you can do the following things with 管理我的账户:
- 去无纸化 – Reduce waste and clutter by having your monthly bills delivered to your email inbox instead of your mailbox.
- 完整的计费控制 -检查你的余额, 比尔历史观, 管理支付选项, 设置高账单提醒, 加入自动支付, 付款安排, 和更多的.
- 管理账户档案 – Access and edit your account details such as password, 联系信息, 和通信首选项.
- 控制你的服务 – Easily and instantly request to start, stop, or transfer service between locations.
With all this 和更多的 to come, taking charge of your account has never felt more powerful.
If you have not yet registered for 我的账户, 点击这里.
Your EPE Account at Your Fingertips
发现新 爱游戏首页电子应用程序 — the hassle-free way to manage your EPE account on the go. Our mobile app provides all the same functionality as our 管理我的账户 dashboard, just in an intuitive smartphone interface.
To get started, download the app and use your existing 管理我的账户 login. Haven’t registered for 管理我的账户 yet? 注册在这里.
The new 爱游戏首页电子应用程序 is the latest in our growing list of service benefits designed to enhance your customer experience. We’re continually improving ourselves to be the energy provider you expect and deserve.
Ready to tap into more convenience?
Download the new 爱游戏首页电子应用程序 now.
Having issues downloading the app? 点击下面的链接获取帮助.
满足 EPE聊天 — a new live chat feature integrated throughout our website. EPE聊天 is a user-friendly digital service that connects you directly with our Customer Care team and provides instant support for any concern or issue related to your account. EPE聊天 can assist you in both 英语 and Spanish and is available from 7:00 AM to 7:00 PM MST, 星期一到星期五.
We’ve also extended our Customer Care Call Center’s operating hours from 7:00 AM to 7:00 PM MST, 星期一到星期五.
Whether you prefer to chat online, talk by phone or 给爱游戏官网发邮件, know that we’re always here to help.
While we do our best to prevent power outages, our 宕机中心 is the easiest way to report and track an outage. We know how important accurate restoration times are for you and your family, which is why we’ve also upgraded our Outage Map to provide Estimated Times of Restoration (ETR).
Whenever you access our Outage Map, simply hover over one of the dots representing an outage to view a pop-up window with additional details. Know that we do our best to provide you with accurate information as soon as possible, based on information reported by our crews in the field.